Freight Health Check — HSCM Solutions

Question 1 of 15 0% complete

Section 1 — Spend Profile

These questions calibrate your opportunity estimate. No exact figures needed — bands are fine.

Question 1 of 15

What is your approximate annual freight spend?

Under NZD $100,000 NZD $100,000 – $250,000 NZD $250,000 – $750,000 NZD $750,000 – $1,500,000 Above NZD $1,500,000

Question 2 of 15

Which freight modes do you use? (Select all that apply)

Full Container Load (FCL) Less than Container Load (LCL) Airfreight Courier / Express

Question 3 of 15

What are your main import origins? (Select all that apply)

Section 2 — Procurement Maturity

How actively do you manage your freight provider relationships?

Question 4 of 15

When did you last request quotes from an alternative freight provider?

Never More than 3 years ago 1–3 years ago In the last 12 months

Question 5 of 15

Do you have contracted rates with your freight provider?

No formal arrangement Informal arrangement only Yes, but not reviewed recently Yes, reviewed in the last 12 months

Question 6 of 15

How many freight providers do you actively use?

One — we use a single provider Two providers Three or more providers

Question 7 of 15

Do you have a formal freight agreement or service review process?

No formal process Informal discussions only Annual review Formal KPIs and regular reviews

Question 8 of 15

How long have you worked with your current primary freight provider?

Less than 1 year 1–3 years 3–5 years More than 5 years

Section 3 — Cost Visibility

Do you have a clear picture of what you're actually paying and why?

Question 9 of 15

Do you review surcharges on your freight invoices?

Never — we pay the invoice as received Occasionally, if something looks unusual Yes, we review every invoice

Question 10 of 15

If freight costs increase, how quickly do you understand the reason?

We usually don't know why We find out after the fact We discuss it with our provider We actively monitor and validate changes

Question 11 of 15

Do you know your landed cost per unit or per shipment?

No — we don't track this Roughly — we have an approximate figure Yes — tracked in our system

Section 4 — Service and Risk

How is freight performance affecting your business?

Question 12 of 15

How often do freight delays impact your customer service or inventory availability?

Regularly — it's an ongoing issue Sometimes — a few times per year Rarely — not a significant issue

Question 13 of 15

Have you incurred detention, demurrage, or port storage charges in the last 12 months?

Yes, frequently Yes, occasionally No

Section 5 — Freight Model Fitness

These two questions identify structural issues that rate changes alone cannot fix.

Question 14 of 15

Are you confident your current freight mode (LCL, FCL, airfreight, courier) is still the right fit for your volumes and product?

Not sure — we have never reviewed it It was right when we set it up, but not reviewed since We have reviewed it informally Yes — reviewed recently and confirmed appropriate

Question 15 of 15

Have recurring damage, delays, or service failures continued even after changing providers or raising concerns?

Yes — the problem persists regardless of provider Yes — improved but not fully resolved No — issues resolved when we changed provider No recurring issues

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Estimated Commercial Improvement Opportunity

$0 – $0

This estimate reflects potential commercial improvement across cost, risk, service and governance. Actual outcomes will vary.

Based on your freight spend profile and assessment responses. This reflects typical outcomes achieved by NZ businesses with a similar profile following a structured freight review.

Actual results depend on spend level, trade lanes, existing contracts, and operational requirements. Estimates are indicative only.

Freight Health Score

0/100

What We Observed — Your Three Key Areas

What this could mean for your business

Want to understand what applies to your business?

An Independent Freight Review validates the opportunity, identifies the root cause, and provides specific recommendations for your freight programme.

Three Ways Forward

Choose the level of support that suits where you are right now.

Option 1

DIY

Free

This assessment report
Freight improvement checklist
Key findings summary

Option 2

Independent Freight Review

From NZD $795 + GST

Rates, surcharges, model & contract review
Key risks and opportunities identified
Root cause analysis, opportunity validation, and prioritised recommendations specific to your business
45-minute review meeting

Option 3

Done For You

Custom proposal

Tailored support based on your priorities
Benchmarking, negotiation, contract review or implementation support as required
Scope agreed before any work begins
Practical support through to implementation if needed

✓

Thank you

If you have any questions in the meantime, email sebastien.mallevialle@hscmsolutions.com or visit hscmsolutions.co.nz.

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